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Effective: 01/02/2026 Updated: 10/02/2026

Booking, Cancellation & Refund Policy

This policy explains how bookings are confirmed, how cancellations work, and how refunds (if any) are processed. Final decisions may depend on supplier policies (hotels, airlines, transport operators, activities).

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1) Booking Confirmation How it works

A booking is considered confirmed only after (a) required payment is received and (b) the supplier confirms availability (hotel/flight/cab/activity). Quotes and itineraries are subject to availability until confirmation.

  • Your itinerary/quotation will mention inclusions, exclusions, and vendor terms.
  • Rates may change if payment is delayed due to live inventory.
  • Confirmation is shared via WhatsApp/email once vendors confirm.
2) Payment Schedule Replace with your rule

Payment schedule depends on destination, season, and supplier rules. The exact schedule will be shared on your quote.

Stage Typical requirement
Advance Required to block hotels/services and start confirmations. [Example: 30–40%]
Balance Must be paid before travel / as per vendor due dates. [Example: before departure]
Delay Delay may cause price changes or cancellations as per supplier policies.
Replace the bracket text with your exact policy (advance %, balance due date).
3) Cancellation Policy Supplier-driven

Cancellation charges depend on supplier rules (hotel/airline/cab/activity). In many cases, bookings are partially or fully non-refundable, especially during peak seasons.

When you cancel What typically happens
Far from travel date Lower charges may apply (subject to vendor rules). Some components may still be non-refundable.
Close to travel date Higher charges likely; many hotels/cabs/activities become non-refundable close to check-in/travel.
Peak season / special dates Often strictly non-refundable or heavy penalties as per vendor contracts.
Exact cancellation slabs are confirmed based on the final itinerary and vendor policy shared at booking time.
4) Refund Policy & Timelines Processing

If a refund is applicable, it is processed after receiving confirmation from suppliers and after deducting applicable charges. Refunds (if any) are returned to the original payment method where feasible.

  • Refunds depend on vendor approval and cancellation rules.
  • Bank/payment gateway timelines may add extra days.
  • Convenience/processing fees (if any) may be non-refundable.
Typical refund processing time: [Example: 7–14 working days] after supplier confirmation.
5) No-show / Early Checkout Non-refundable

No-show (not arriving on time) and early checkout are generally non-refundable unless the supplier agrees otherwise. This also applies to missed transfers/activities due to late reporting.

6) Amendments / Rescheduling Subject to availability

Changes to dates, hotels, routes, room types, or traveller details may involve additional charges or fare difference. Rescheduling is subject to vendor availability and revised pricing.

  • Date changes may trigger new prices and policies
  • Hotel change may change category/inclusions and costs
  • Name changes (flights) may be restricted by airlines
7) Force Majeure Beyond control

In events beyond control (weather, natural disasters, strikes, road closures, government restrictions, etc.), services may be changed, delayed, or cancelled. Refunds (if any) depend on what suppliers approve.

Travel insurance is recommended for cancellations, medical emergencies, and trip interruptions.
8) Contact for Policy Requests Support
Company details:
[COMPANY LEGAL NAME], [GSTIN/REGISTRATION] (if applicable).